The challenge
The recurring cost of spreadsheet payroll was not just the owner's evening spent computing it — it was the week after payday, answering the same questions one by one: why this deduction, where is my payslip, what is my leave balance. Payroll information lived in one file only one person could see.
What changed
Payroll now runs through Force HRM and every employee has the app: payslips the moment a run is approved, leave balances that update in real time, and P9s at year-end without asking anyone. The deductions are itemised per line, so the "why is my net pay this number" conversation happens with the payslip open.
Where it landed
- Payslips delivered to every employee's phone on approval
- Leave requested and approved in the app, feeding the next run
- Deductions itemised — every shilling accounted for per line
- Year-end P9s self-served by employees
